Anyone who has been in the vending industry for a long time knows that vending machines can have problems, and it can happen sooner than you think. These problems can be caused by external forces or internal issues with the machine. Sometimes, they cannot be avoided at all. It is best to keep in mind that these machines are not as tough as we hope them to be.
Even that is the case, know that these machines can be easily repaired. There are many vending machine repair service providers out there that have the right tools to fix them. The problem, however, is choosing the right one for you. There are many factors involved in choosing the right repair service. Knowing what these are can help you down the line.
Once you know how to choose the one that suits your needs, then the next time your machine breaks, you can sail through the process with ease. If you are a vendor yourself, it is important to learn this as soon as possible. Here are some tips you would need to find out which service is compatible for you:
1. Be keen about the location and transportation services.
One of the most important things you should note is how far your options are. List down all the repair services and note how far away they are from you. Prioritise those that are near you, but do not choose them just yet. There might be a chance that the good ones are far from you and there can be solutions to that, too.
If they are too far away for you and you do not have the means to transport your machine there, ask if they have transportation services that can carry the machine for you. Good repair services usually have this service to accommodate their clients. Another solution could be calling a cab or a vehicle for hire. Location is important, but at the end of the day, calculate if the transport fees to get your machine somewhere far away will be worth it.
2. Find a company that suits your needs.
Many vending machine repair service providers can fix your machines, but in the same essence, there are those that cannot. Prepare ahead of time the information that you would need to check if they can repair it. Take note of the machine’s model, type, and issues. If you do not know what exactly is causing the problem, you can mention what is not making it operational as well as the symptoms.
Once you have this information written down, relay it to your options and see which repair service can handle it for you. Once you have your results, you can filter out those that cannot fix it and narrow down your options. This is helpful because, in the future, you would know which repair service can handle your machine.
3. Consider the price, expenses, and affordability.
It goes without saying that the price is important in determining the right one for you, but it is better to list down even the obvious. Ask around all the providers in your list about the prices of their services and list those prices down. Do not go directly for the most expensive one. Check if these can fit in your planned budget. Consider other costs and expenses such as transportation fees.
If there is a provider that you think is the best one but is out of your budget, you have two options. You can either adjust your budget to fit it in or you can go ahead to the nearest cheaper option. What’s important to remember is that the price of the service does not automatically define its quality.
4. Don’t skimp on the ratings, feedback, and reviews.
Another way to assess your options is by looking at them through different lenses. In this case, it is important to learn from the experience of others by checking the ratings and reading feedback of the service. Experience is the best indicator of quality more than anything else. It does not, however, singlehandedly determine if it is worth it.
Positive feedback makes a service look good but if their ratings are all positive, it can be a red flag. There are companies out there that give out benefits such as a discount to their clients who review their service positively despite its flaws. Look for genuine and authentic reviews that accurately describe their overall experience. This is usually accompanied by detailed descriptions of why it deserves a positive review. Look for reviews about the specific service you need on your machine as well.
5. Check on the benefits and advantageous deals.
Once you narrow down your list even more through the tips listed above, you can check out if they have deals that can benefit you and your machine. For example, if you think your machine will need more repairs in the future and you want to prepare in advance, then having 24/7 technical support can help you out.
There are also other deals that you can benefit from such as promotional events that can simmer down the price or better your service. What’s important is that you should never be afraid to ask about the benefits when working with them.
Choose TCN Vending Australia
When it comes to quality service for the right price, TCN Vending Australia is the right name for you. We are the country’s number one preferred supplier of custom vending machines and we offer a wide variety of services. If you have issues with your machine, we have a technical support team that can fix that up for you, whatever the problem may be.
We even sell parts that your machine might need to keep it running smoothly and efficiently. Whenever you need help with your machine, be sure to contact us at 1800959910. You can also visit our office at 9/16 Bernera Rd, Prestons NSW.