Nathan Ellery
Tony and Ehab supplied and configured a vending machine for my martial arts gym and have been brilliant with helping me integrate it into my business. Cannot recommend these guys highly enough. The after sales support they provide is second to none.
Nathan Ellery
2023-08-30
Andrew Macartney
After dealing with other companies in the past I feel blessed to have found TCN Vending Australia as they are the most professional, experienced, knowledgeable & customer focused vending suppliers I've encountered. Keep up the good work Ehab & Tony!
Andrew Macartney
2022-10-12
23 Enterprise Vending PTY LTD
I started our vending business 12 months ago with no knowledge of the industry, I then had the pleasure to have tcn as my mentors, since the 1st machine I brought they have been by our side at any hour of the day/night for any information and any user issues we have had. These machine are the best machines on the market. Thanks so much for letting us in. In 18 months we have been able to grow our business with 70 machines. Hopefully will hit the 100 mark in 2023. In our fleet we have one of the first full drink machines that can vend glass bottles and large volume of drinks for higher volume sites like we experience here. Did I mention our freezer ice cream Machine WOW what a machine what a assets for our business. Thanks TCN for the ride we never want it to end
23 Enterprise Vending PTY LTD
2022-10-07
Samantha Guida
Great company to work with. Quality products, always reliable and have excellent customer service. Thank you!
Samantha Guida
2022-06-24
Neelam Lal
Have been dealing with TCN Australia for last 4 years and what a fantastic team there are. From start of the sale to end, the service is great. Ehab and Tony are always ready to go extra mile no matter what the requirements are. After sales service has never missed a beat even when you call them on weekends or after 5pm which is very rare to find now days. Willing to help with any questions you may have was the best thing when I was starting up. TCN vending machines are most attractive in looks with latest technology that is around specially with touch screens. Most of my machines are glass front with led lights. The best thing about this is having flexibility to change the shelves to suite the site requirements. If you want best vending machines and service, TCN Australia is the way to go.
Neelam Lal
2022-05-07
Em Bon
Very helpful. Excellent services!
Em Bon
2022-03-28
Trent Sullivan
Great machines and qaulity service!
Trent Sullivan
2018-06-12
Reviews

An Owner’s Guide to Vending Machine Service and Repair

When you are operating a vending machine business, of course you want it to work well all the time. If it fails, even for just an hour, it can cause inconvenience to you, your customers, and everyone else who wants to use it.

The good news is that instead of wasting money and time on vending machine service and repairs, you can try to fix simple problems on your own. Believe it or not, many vending machine issues can be easily resolved with just a few minor tweaks.

Before calling professional vending machine service providers, here are a few things you can do that actually make a difference:

1. Do a quick power check.

This may sound like an easy thing to do, but many vending machine owners tend to overlook checking the power source. If your vending machine’s power source is problematic, know that it has dollar bill slots, coin mechanisms, and control boards that need power to run. If the circuit gets tripped or if the cord is unplugged, the machine will not operate.

So, make it a habit to check the items first before doing anything. You don’t want to spend a lot of money over unnecessary expenses only to figure out that the connections are only to blame.

2. Clear the money mechanisms.

With daily use, the money mechanisms of these vending machines will get filthy. As bills and coins get into the machine, they will leave dirt and dust, which accumulate over time.

Be sure that you clean the money slots regularly to avoid problems. Use a paper towel or a damp cloth to clean the path. To make it easier for you to clean the coin slot, take the top part out and be sure the path is clear. If you don’t do it, coins might get stuck and purchases might be rejected.

So, how often should you clean the money paths? It is ideal to clean them every time you get the bills and coins. It’s like hitting two birds with one stone.

3. Test the selections to ensure they work.

A typical vending machine dispenses snacks and beverage items. When a snack or drink is selected, it is expected to drop down within seconds. If it doesn’t, then expect one disappointed buyer.

You may ask what seems to be the culprit behind this unacceptable instance. Well, there could be many, but a faulty motor is the most common. Ensure that you test each item selection. Press every motor switch to see if a specific motor is problematic or if there is something wrong with the whole machine itself.

4. Position the machine on an even surface.

Another simple fix to the most common vending machine issues is to position the machine on an even surface. Doing otherwise may disrupt the whole vending process, causing items not to drop down. It might also cause the machine not to give the proper change.

5. Know when to call for help.

If you have tried everything you could but the problem still persists, it’s okay to give up and seek help. Vending machine providers will always be willing to service the machines when needed. They offer almost any type of vending machine service you can think of, be it an issue as simple as a damaged button to a problem that is way beyond your abilities and understanding.

When the time to call for help comes, hands off the issue and leave the problem to professionals. You might be surprised that your vending machine is already up and running sooner than you have imagined.

Other Handy Vending Machine Service Tips

Whether or not you possess a strong mechanical aptitude, considering these vending machine service practices can help keep your machine running efficiently and avoid more serious issues:

  1. When cleaning your vending machine, use a food-grade detergent, a soft towel, and warm water.
  2. Position the vending machine at least four inches away from a wall. This way, you can maximise airflow. Overheating is a known issue among vending machines, which usually results in a complete breakdown.
  3. Be sure you position the machine away from direct sunlight because too much heat can cause unexpected malfunctions.
  4. Sanitize and wipe all visible surfaces of the machine. Consumers are more likely to buy from a clean machine.
  5. Know the electrical requirements of the machine. Using the right voltage and polarity will give you the assurance that the correct amount of power flows into it, greatly improving the machine’s longevity.

Vending machine service and repairs can cost a lot of money. The best way to avoid these unnecessary costs is to ensure you observe a regular upkeep and maintenance. Should you have a vending machine business, consider the information above and in the long, you’d be able to maximise your profit!

For your vending machine needs, contact TCN Vending Australia. Let’s talk about your needs and figure out a vending machine solution that works best for you and your business.