Nathan Ellery
Tony and Ehab supplied and configured a vending machine for my martial arts gym and have been brilliant with helping me integrate it into my business. Cannot recommend these guys highly enough. The after sales support they provide is second to none.
Nathan Ellery
Andrew Macartney
After dealing with other companies in the past I feel blessed to have found TCN Vending Australia as they are the most professional, experienced, knowledgeable & customer focused vending suppliers I've encountered. Keep up the good work Ehab & Tony!
Andrew Macartney
23 Enterprise Vending PTY LTD
I started our vending business 12 months ago with no knowledge of the industry, I then had the pleasure to have tcn as my mentors, since the 1st machine I brought they have been by our side at any hour of the day/night for any information and any user issues we have had. These machine are the best machines on the market. Thanks so much for letting us in. In 18 months we have been able to grow our business with 70 machines. Hopefully will hit the 100 mark in 2023. In our fleet we have one of the first full drink machines that can vend glass bottles and large volume of drinks for higher volume sites like we experience here. Did I mention our freezer ice cream Machine WOW what a machine what a assets for our business. Thanks TCN for the ride we never want it to end
23 Enterprise Vending PTY LTD
Samantha Guida
Great company to work with. Quality products, always reliable and have excellent customer service. Thank you!
Samantha Guida
Neelam Lal
Have been dealing with TCN Australia for last 4 years and what a fantastic team there are. From start of the sale to end, the service is great. Ehab and Tony are always ready to go extra mile no matter what the requirements are. After sales service has never missed a beat even when you call them on weekends or after 5pm which is very rare to find now days. Willing to help with any questions you may have was the best thing when I was starting up. TCN vending machines are most attractive in looks with latest technology that is around specially with touch screens. Most of my machines are glass front with led lights. The best thing about this is having flexibility to change the shelves to suite the site requirements. If you want best vending machines and service, TCN Australia is the way to go.
Neelam Lal
Em Bon
Very helpful. Excellent services!
Em Bon
Trent Sullivan
Great machines and qaulity service!
Trent Sullivan

A Comprehensive Guide: 4 Vending Machine Laws in Australia

vending machine laws Australia

Running a business can be an exciting journey filled with innovation, growth, and the pursuit of success. Yet, at the core of this thrilling venture lies a critical foundation that often goes unnoticed but is necessary: compliance with the law. Laws aren’t just rules meant to restrict your entrepreneurial spirit; they serve as the framework that maintains fairness and safety in the marketplace.

Embracing and adhering to these laws isn’t just a legal obligation; it’s a strategic imperative ensuring your business’s longevity and reputation. In this blog, we’ll delve into why following vending machine laws in Australia is a moral responsibility and a savvy business decision that can drive your company to new heights while safeguarding its future.

From protecting your customers and employees to gaining a competitive edge, let’s explore why compliance is a cornerstone every vending machine business must pay attention to.

4 Vending Machine Laws in Australia

Numerous regulations are in place for business owners, encompassing various industries, such as the vending machine business. What holds significance for one type of business also holds true for others. Therefore, it’s crucial to read and comprehend these laws.

Let’s take a quick look at some of the pertinent vending machines laws in Australia:

1. Australian Consumer Law

It officially started on January 1, 2011. It represents a significant reform in consumer protection and is a part of Australia’s broader competition and consumer law framework. The ACL is a national law that aims to provide consistent standards of consumer protection across all states and territories in Australia.

It is a joint effort of the Australian federal government and the state and territory governments in Australia. That is why ACL applies to different vending machine businesses, whether big-scale or small-scale, as long as it provides consumer products.

It is important to note that ACL, like Unfair Contract Terms, does not protect consumers if they change their minds about a purchase. ACL has varying terms and conditions, including systems’ inclusions and exclusions ( e.g., the mentioned scenario for Unfair Contract Terms). Aside from it, here are additional aspects that uphold ACL’s importance.

  • Unfair Contract Terms
  • Misleading and Deceptive Conduct
  • Product Safety
  • Consumer Guarantees
  • Enforcement
  • Consistency

2. Country of Origin Food Labelling Information Standards 2016

From the name itself, this law requires products to indicate their origin through words, images, or symbols on labels for consumer knowledge. In other words, if a product has “Made in Australia” or a flag symbol from Japan, it should indicate that it comes from that country.

The Australian Consumer Law defines various country of origin labels. ‘Grown in’ refers to the main ingredients grown in that country. ‘Made in’ means significant manufacturing took place in the country. ‘Packed in’ indicates where the product was packaged, which may differ from where it was produced or manufactured. If used correctly, these labels provide ‘safe harbour’ defences for businesses to make country of origin claims.

Below is a simplified sample label that adheres to the Country of Origin Food Labelling Information Standards for a fictional food product, suitable for display on a vending machine:

  • Product Name: Delicious Nut Bars
  • Product of Australia
  • Ingredients: Peanuts, Almonds, Honey, Dates
  • Net Weight: 40g
  • Batch Number: 123456
  • Best Before 12/2023
business Australian Consumer Law

3. Food Safety in Australia

Food Standards Australia New Zealand Act 1991 establishes food codes that outline legal requirements for the safe handling, preparing, and selling of food in Australia. The code ensures that food products are safe for consumption and do not pose health risks to consumers.

Through this, it provides provisions for vending machines, including requirements for food safety, temperature control, labelling, allergen information, and hygiene practices. These measures protect consumers by ensuring that the food is safe to consume.

4. Australian Competition and Consumer Commission (ACCC)

Pricing is crucial for vending machine owners and consumers in Australia. That is why ACCC requires compliance with pricing rules, including displaying total prices and accurate comparisons.

It is necessary to disclose all fees when selling or advertising a product. Optional expenses like delivery fees should also be noticeable to customers. Owners should inform Customers to ensure product expenses and optional costs are transparent.

Setting the right price for products in vending machines can benefit the owners. When many similar products are available in the market, it is crucial to offer competitive pricing to attract customers and stay ahead of your competitors.

Aspects That Are Subject to Vending Machine Laws in Australia

Before you set up a vending machine, cafe, restaurant or food app, there are a few legal issues to be aware of. Most importantly, all food businesses must comply with food safety standards in Australia.

Below are considerations that affect law implementation for Australia’s food businesses.

  • Food Safety and Labelling: Vending machines must follow food safety regulations, including proper storage, handling, and labelling of products. Some states may require allergen labelling.
  • Product Standards: Vending machine products in Australia must meet safety and quality standards.
  • Pricing and Advertising: Vending machines must display accurate pricing and promotions.
  • Accessibility: States may have regulations for vending machine accessibility, such as placement and operation requirements for people with disabilities.
  • Licenses and Permits: Depending on the location, operating vending machines may require specific licenses or permits.
  • Tobacco and Alcohol: Australian vending machines for tobacco and alcohol have strict advertising and location regulations.
  • Gambling: Vending machines that offer gambling products, such as scratch cards, may also be subject to specific laws and regulations.
Vending Machine Insurance

Trust Experts Who Adhere Vending Machine Laws in Australia!

In choosing the ideal vending machine supplier for your business, include law compliance in your standards for potential suppliers. Like TCN Vending Australia, we are up-to-date with vending machine protocols and pricing laws that all our members should follow. With us, we make sure you are informed every step of the way.

We are proactive in our client-centred approach. So, if you are ready to grow or expand your vending machine business, call TCN Vending Australia at 1800 959 910.